Matching customer inquiries to products within catalog

KNIME Extensions
1

Hi,

I’m looking to build a solution where we predict which product best matches a customers requests for quotation.

An example would be that a customer requested “Heavy Duty Glass beaker 150ml” and the correct match would be BEAKER - SUPER DUTY - LOW FORM - DURAN 150ml

We have recently implemented a workflow where we are capturing the customers request and the match product, which we can then use as training data.

A possible solution where more than one product is returned with a probability score is one possible scenario.

Does anyone have any advise on how to tackle such a project.

2

Hi @GarethArnold and welcome to the forum. Sounds like you are trying to do some fuzzy matching. A similar question just came up last week - take a look here at some possible examples to get you started.

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