1: The categories where all values are missing were not predicted, so the accuracy measures can’t be computed. For example, Recall is TruePositives/(TruePositives+FalseNegatives). In case of “Schließfach”, that’s 0/(0+0) which is undefined.
2: Same for “Termine” and Precision. Precision is TruePositives/(TruePositives+FalsePositives), which again is undefined. Note that for Termine, Recall could acutally be computed.
3: There is none, both measures have the same formula. We list both to make sure people find what they need no matter which term they are familiar with.