I presume this is an inhouse web service so it will not be possible for us to replicate that problem?
Maybe you can reproduce the problem and send us the log file? I'm happy to take a look if the detailed error message provides more information.
Please also note that the "generic web service" node is one-size-fits-almost-all solution, whereby we are aware that not all web service that comply with the standard are supported. For instance, the node will fail on web services that make use of certain input fields recursive (meaning the in- and output is too complex). Maybe that web service is one of those?
You could also check if that service is available via REST and then use the KNIME REST nodes (KREST community extension or soon the native KNIME REST client nodes)?
Hope this helps (and again: happy to look at the log file).