I am having an issue when executing the List Files/Folders node in the Business Hub to retrieve files stored in a remote server. The node is preceded by a SSH Connector node that is always successfully executed. But the List Files/Folders node works and fails intermitently. List Files/Folders configuration is as expected (“Read from SSH”, correct path in the remote server, filtering by file extension of interest).
The issue happens only in the Business Hub (i. e., local AP execution never has the issue).
As said, sometimes the node is sucessfully executed but sometimes it is not, with no apparent reason since the configuration is unchanged between executions
Any ideas on how to fix this? Thanks in advance!
Info:
KNIME AP version: 5.2.5
Execution Context version in the Hub: 5.2.5
if it sometimes work and sometimes not maybe it hits configured timeout. Try increasing it on Advanced tab and see what happens then. Also maybe some maximum number of sessions is reached but this depends on server configuration. From my experience it’s good to include someone from IT to see what’s happening on server side if you don’t manage to resolve it on your own.
But the SSH Connector node, where the configuration you mentioned resides, never fails. The connection to the server is always sucessfully performed. Or do you mean that, even with a proper execution of this node, its configuration may still affect the execution of the subsequent List Files/Folders node?
As we will require logs to investigate the root cause further, we recommend that you go to https://knime.zendesk.com/hc/en-gb and submit a Support request for further assistance, with a Support bundle form the Hub cluster. We can then assist you further directly.
I tried Continue with SSO using my business email but it takes me to the error above (despite the system recognizing my user name as you can see highlighed in the screenshot). Then I tried to fill in my credentials and still get a wrong credentials error. Then I clicked on the forgot password button, so I get the link to reset the password in my email. Any new password that I try leads to the error message above.
Do you recognize the issue? If not, I will contact support@knime.com
