Login into the forum from knime.com not working

Feedback & Ideas
1

Hi,

logging into the forum from knime.com on my mobile throws this error:

The website encountered an unexpected error. Try again later.

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Reloading results in a modal „do you want to resend the form“ but the error persists. Navigating to the forum manually first shows I am not logged un, upon reload the login was successful.

PA: I‘ve got a screen recording which I will provide later. In the meantime this solution might help:

PPS: The issue is related to a 500 response

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As follows the request ID to investigate the logs:

x-consumer-id: 8848b012-2eeb-4d31-92e0-df03da2c77f8
x-lagoon: amazeeio-ch4>ingress-nginx>knime-master:nginx>nginx-54b87bd77f-5qh4v
x-nf-request-id: 01K1EA3ATGPNZCX86KJ6F33F3V

Intruigingly, there is another preceeding and very similar request but responding with 200. I’ve got the HAR file saved and can share it privately if you like.

Best
Mike

2

Hi Mike -

I just tried to reproduce this but I couldn’t - logging on from mobile is working OK for me. Let me ping @garethmknime to see if he can interpret things better.

3

Odd. I managed to replicate it on iOS (latest) in Safari Private Window as well as locally on Windows 11, Brave (Chrome) Private Window.

The only similarity between both systems is that I am using LastPass. You can download the screen recording from my iPhone here (valid until Aug. 6th).

4

Got it. I can reproduce now. I was using Google SSO the first time.

It’s not Lastpass (I use that as well, and I was able to reproduce by typing in my credentials manually) and it’s not just on mobile - desktop has the same problem. Manual entry of username and password consistently shows the modal, but then the next time you click “log in” everything works anyway. Aggravating.

Let me check with some folks on our web team and see what we can do :slight_smile: Thanks for the heads up!

5

Happy debugging mate!