I have almost two years of ServiceNow ticket data with all attributes available. I want to create a workflow that will accept a new ticket and respond to it in a customised way based on the training it receives from the historical data. Is there a way to fine tune the historical data and customise the responses in KNIME?
Welcome to KNIME Forum. Yes there is a way (as always in KNIME 
) But I assume this is not the answer you are looking for. For me, and I guess most forum visitors, the information you provided is not sufficient to answer this question . How does your input data looks like (sample) what is the output you expect. What have you already tried yourself? See for more guidance.
gr. Hans
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Hi @devdataanalyst
Welcome to the KNIME Community Forum.
I understand that ServiceNow records incidents, problems, changes,tasks, knowledge articles, etc. So there is a plethora of solutions to your request. You musk cut the elephant in slashes 
I recomend having a look at this article.
Br
@devdataanalyst I do not think there will be a quick solution. One think you could try is:
- read the article below about large language models
- convert your existing ticket data into a vector store. YOu might want to indicate segments of the ticket with âheadlinesâ
- find a suitable LLM model from the GPT4All repository (one that is OK for commercial use maybe)
- edit and test prompts that you could wrap around new ticket texts (give instructions to the model)
- see if the results doe make any sense
You could also think about doing this with OpenAI if your data privacy requirements would allow this (blog 1, blog 2 ).
You might have to put some effort into such a setup so that it can bring good results.
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