K-AI not available error message

KNIME Analytics Platform
1

Hi

I have updated to version 5.4 and when I try to access K-AI, I get the following error message:

image

What do I need to do to activate the AI functionality?

Thanks
Chris

2

Hi Chris,

Could you please give it another try? It seems that it might have just been a temporary fluke in Community Hub. I managed to connect and chat with K-AI from both a fresh 5.4 installation, and from an updated 5.3 → 5.4 installation.

Let me know how it goes :slight_smile:

-Ivan

1 Like
3

Hi @ivan_prigarin

I have given it another try and I am still getting the same “not available” message. Do I need to be signed in to anything? I usually access KNIME using the old interface and have then switched to the new interface - could that be causing the issue?

4

Yes, K-AI essentially lives on KNIME Community Hub, so to get access to it, you indeed need to be logged in with your Community Hub account within the Analytics Platform.

You should have been presented with a “Login to My-KNIME-Hub” button in the K-AI sidebar to quickly log yourself in and get access to K-AI though :thinking:

I’d love to figure out what’s not going according to plan here.

Probably the first few things to check would be:

  1. Ensure you have KNIME Community Hub registered in the list of mountpoints in Preferences: KNIME → KNIME Explorer. There should be a My-KNIME-Hub mountpoint of type “KNIME Community Hub”
  2. In either Modern UI or Classic UI, ensure that you can connect to that mountpoint.
  3. Finally, you should have My-KNIME-Hub set as K-AI’s backend in Preferences: KNIME → KNIME Modern UI → AI Assistant

With the above, I’d expect K-AI to be available in the sidebar.

Let me know how the investigation goes

2 Likes
5

Under point 2 - when I try to connect to the My-KNIME-Hub mountpoint I get the following:

image
image838Ă—250 41 KB

6

That tells me that either the “Mounted Content” bit of the configuration is incorrect, or there’s some network-related problem. In the “KNIME Explorer” preference page, you can highlight the My-KNIME-Hub line, click “Remove”, and then re-add it via the “New…” button (selecting the “KNIME Community Hub”) option there.

If your Analytics Platform still doesn’t manage to perform a “handshake” with the Community Hub, then I’d say there might be some network or proxy issues

1 Like
7

I now get this:

image
image1069Ă—301 10.3 KB

In terms of the KNIME Explorer, I have these options checked:

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image1067Ă—347 20.1 KB

These two are not:

image
image527Ă—615 14.2 KB

8

Yes, that looks pretty good, thanks for the screenshots! What’s missing to make the Community Hub mount point to appear in K-AI’s preference as an available selection is to mount it. Previously that’s where things went wrong for you, but maybe after removing and adding the Community Hub mountpoint that will now be fixed.

If you haven’t already, try connecting to the Community Hub mountpoint either by double clicking it in KNIME Explorer in Classic UI, or by clicking “Connect” next to it in Modern UI.

If this fails once again, then it’s probably time to have a good look at knime.log. I would first set the log level to DEBUG in Preferences → KNIME and in Preferences → KNIME → KNIME classic user interface, just to make sure everything makes it into the log file. And then click on “Show KNIME log in File Explorer” in the top right “Menu” in Modern UI.

Another option, of course, is to install a fresh 5.4.0 AP and point it to your workspace, but this should obviously be the last resort.

Let me know if you give those a try!

1 Like