Contacting software sites error when I try to update Knime or find an extension

Hi guys,

I face this error when trying to update Knime or find an extension:

It happened with version 4.3 and again with the 4.4.

Do you know the reason and how to fix it?

Thanks!

Roberto

Can it be the content file is corrupted?

Hello @bermq,

remember you already had similar issues:

Have you ever managed to resolve them? Are you behind firewall? If so take a look here how to configure proxy in KNIME or download the complete update site as a ZIP file:

Br,
Ivan

4 Likes

Hi Ivan!
Regarding the Tableau issue I have to review the proposed solution, but since it looks like time consuming and I have to involve my IT support I’m postponing it.
Regarding this issue, I also need the administrator right.
I’m opening a ticket for it and I will let you know.
Thanks
Roberto

1 Like

Hi Ivan,

I don’t think the mentioned FAQ can solve the issue (insert the proxy manually).

This is how my settings look like:

And this is how they should (it’s a screenshot from a colleague working in my same team):

He never had to maintain nothing and the setting “Dynamic” is there as default.

Why I don’t have the same setting?

Another question: I work in Bayer and we are Knime customers. Do we have a direct support contact?

Thanks

Roberto

Hi Roberto,

you can always reach out to our commercial support at support@knime.com.
The dynamic proxy is probably available from Windows:

Kind regards
Marvin

3 Likes

Hi Marvin,
In my case these are the settings: